Welcome Residents of
Cumberland Crossing!
We are excited to begin working with you as your community prepares for renovations. We hope this site is a resource for you as you plan for the rehabilitation of your unit. Please review each of the following steps to best prepare, and don’t hesitate to let us know if you have any questions along the way!
Step 1: Complete your survey
You only need to complete this once, but it is one of the most important steps. This information is the best way for us to understand the needs of your household during this process.
Step 2: Preparing for Renovation
Your preparation is important to this process. You will receive a 30-day notice as your renovation approaches. The notice will include the date and address of your relocation. When you receive that notice, packing materials will be available on the property so you can begin packing. Just check in with the management office to gain access. This would include boxes, packing paper, and packing tape.
You will need to fully pack your apartment. All items should be packed in boxes so that they can be moved by our moving team. You will need to provide covers/padding for your furniture, so we suggest setting aside some blankets or towels while packing if you have any items that will need additional protection.
We will perform a final walk of your home in the days before your move. This is a chance for you to ask any last-minute questions while we assess your readiness. At this time, prepare a bag with your essentials for the day of your move and any valuables you prefer to keep with you or transport yourself. This should include items such as any medication you take, a cell phone charger, etc.
The day of your move you will need to pack the contents of your refrigerator and freezer. We will ask that you put items from your fridge and freezer in a cooler/box right before vacating the unit so that you can take perishable items straight to your new unit.
What is Coming?
Work on occupied units is expected to begin in September 2025. We will update the site with pictures as soon as they are available.
Renovations will include:
New windows.
New appliances.
Upgraded utilities.
Free Wifi!
New light fixtures, switches, and plugs in all apartments and common areas.
FAQs
Q: When should I start packing my belongings?
A: You will receive a notice with details of your move at least 30 days in advance of your move date. Before you receive that notice, it is a great time to start going through your closets and making a donation box! Once you have received your notice to move, you can visit the management office to pick up your packing materials and begin packing your household items.
Q: My household has certain circumstances that I think will affect my move, what should I do?
A: Please complete the relocation survey linked above, and when you receive your notice to move, please reach out to your relocation coordinator (listed on your notice) to connect with advisory services.
Q: What if I want to stay with friends or family, or make my own accommodations other than the one assigned to me for my relocation?
A: You are welcome to make your own accommodations! You will be offered a gift card for $1000 if you choose not to accept the accommodations provided. Please make sure your relocation coordinator knows where you plan to stay!
Q: If I am staying with friends/family or going to the hotel, where will my items be stored?
A: We have contracted units at multiple reputable facilities in the area including Public Storage and Extra Space. These units will be insured, and your items will be placed in their own individual storage unit. If you need access to your storage due to an emergency during your relocation you will need to schedule a time with property management to be accompanied to your unit. Your individual storage unit may not be assigned until the day you move.
Q: What if I have children in the HSE school system that will need bussing to and from school?
A: Please make sure you fill out a relocation survey and provide this information ahead of your move. Also, once you have received your 30 day notice to move, you may visit the following link to fill out a form for the HSE transportation department to temporarily change your child’s bus stop: https://www.hseschools.org/departments/transportation
Contact
If you have any questions about preparing your unit for rehabilitation, please ask! The button below will connect you to our team.
